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Customer Service

CONTACT US:

M-F 10am-4pm CT 888-JT CLARK (1-888-582-5275)

e-mail: sales@clarktoys.com

Office & Warehouse Location:

JT Clark Co. LLC 340 S. 4th St. Wausau, WI 54403

OUR POLICIES:

SHIPPING AND HANDLING:

In-stock orders ship within 24 hours from when the order was placed (or next business day).

We ship via USPS (1-3 items/lbs.) and UPS (4 lbs+) to 48 Continental U.S. States. We ship via USPS Priority Mail to Alaska, Hawaii, Puerto Rico and Canada.

We ship USPS Priority International to: Australia, Canada, Finland, France, Germany, Greece, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Spain, Turkey, United Kingdom, Virgin Islands.

See the shopping cart during checkout and enter your shipping address and hit "apply" shipping to see exact charges (no CC or checkout required to view shipping charges in the shopping cart).

Shipping & Handling to 48 contiguous U.S. states: $8.99 for the first figure and approx. $1.50 each additional. There is additional shipping for oversized figures (12", 2/3-packs, collector’s editions and Gladiators). Double Boxed Factory Sealed Cases of 8 figures are $14.99.

Customer is responsible for any duty, tax and brokerage.

Tracking will be e-mailed for both UPS and USPS Priority shipping (except APO addresses).

PREORDERS:

PREORDERS - Please choose Preorder Payment Policy Authorization option during checkout. By choosing “Charge When Ship (File Card) and Placing a Preorder, you authorize us to store your credit card securely offline in hard copy beyond 30 days (Does not apply to PayPal – PayPal will capture funds right away). Your card number will only be saved offline until your order ships. By Choosing “Charge Now” and placing a Preorder, you authorize us to charge your card now for your order in-full and we will ship your items as soon as it arrives. If you use PayPal, PayPal will capture the funds right away. By choosing Charge Now and placing a Preorder, you are authorizing us to charge your card in full for the amount of your complete order as a 100% Deposit which will be applied 100% to your order when it ships.

If you combine in-stock and preorder items, your order will not ship until all items are in-stock – unless you authorize additional shipping by checking "authorize add. shipping" box in the shopping cart during check-out.

Your order may not ship the exact day the order is charged, larger/popular releases/shipments take 2 to 3 days to process all orders from the day shipment is received from manufacturer.

All Pre-orders are subject to availability. Product is shipped immediately upon receipt from the manufacturer. We cannot be responsible for manufacturer delays.

If you combine in-stock items with pre-order items your order will not be shipped until all items are in stock (unless you authorize additional shipping charges by selecting that option during checkout). If you combine an in-stock item along with a preordered item - the in-stock item maybe no longer be available once the preordered item comes in.

RETURNS:

Please contact us via e-mail if you wish to return an order. We must be notified within 7 days if you wish to return an item. If you want to return an item after 7 days there is a 10% restocking charge. Item(s) must be returned within 7 days from notification of return. Shipping charges or credit card processing fees are not refunded. There are NO returns for factory sealed cases. As always, please e-mail us if you have questions.

DAMAGED ITEMS:

If your order arrives damaged from either USPS or UPS please contact us immediately. We will put in a claim for your packaged and either issue a refund or a replacement. All claims must be made within 7 days from when the package was delivered. If you contact us after 7 days we will not be able to issue a refund or replacement. We sell our items as collectibles to keep in the package. If you open your collectible and it breaks or is defective we are not responsible-you need to contact the manufacturer for a replacement.

FACTORY SEALED CASES:

There are no returns on factory sealed cases. Our cases come direct from the manufacturer and usually contain a factory seal. There is no guarantee as to the player selection or condition of the figures packaging inside. Typically condition is not a problem—even if the box shows wear. Player selection varies but typically you get one complete set and possibly one variation or chase figure. All factory sealed cases are shipped double boxed and we only ship cases that show no damage.

PAYMENT:

We accept Visa, MasterCard, Discover, American Express and PayPal. We can also accept Money Orders or Checks or for E-Mail or phone orders. Orders waiting for Payment are held a maximum of 10 days.

SECURITY:

Our shopping cart securely handles your transaction. All of your information is kept confidential. We use the Stronghold secure server, currently the second best selling secure server software, and in our opinion, technically the best product. It supports industry-standard 128-bit SSL encryption.
Customer Service